Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lovebow@lovebow.io. We will respond to you within 12 hours via email to let you know if your return request has been accepted. If your return request is accepted we will give you instructions on how to properly send us the item(s), along with the return address that you will need to ship your return to. Items sent back to us without first requesting a return will not be accepted.

Please note, that you need to include the original packaging that your order arrived in. Under all circumstances, it is the customers responsibility to acquire the shipping label and to cover the costs associated with the returns shipping.

You can always contact us for any return question at lovebow@lovebow.io.

 

Cancelling an order:

Unfortunately due to our order dispatch process, you will not be able to cancel an order after it has been placed. If you do not want your order anymore, you will have to wait for your order to arrive and then follow the steps outlined on this page to return your items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Scenarios where returns are accepted:

For all scenarios, there is a 30 day return window/ warranty to request a return.

 

• Your order has arrived damaged. If your order has arrived damaged, please request a return within 30 days of delivery and follow the steps outlined in this policy to process your return request. If you would then like a refund or replacement, please visit our Refund Policy page for more information on this.

 

• Faulty manufacturing or broken after use. If your item(s) break after use due to faulty manufacturing, please request a return within 30 days of delivery and follow the steps outlined in this policy to process your return request. If you would then like a refund or replacement, please visit our Refund Policy page for more information on this.

 

• Change of mind. If you change your mind and do not want your order anymore, please request a return within 30 days of delivery and follow the steps outlined in this policy to process your return request. If you would then like a refund or replacement, please visit our Refund Policy page for more information on this.

 

• If the order you received is wrong. If the order you received is wrong, please request a return within 30 days of delivery and follow the steps outlined in this policy to process your return request. If you would then like a refund or replacement, please visit our Refund Policy page for more information on this.

 

• If there are any other circumstances that are not listed above and you want to request a return or refund, then within 30 days from the day of delivery, please reach out to us via any of our contact methods including our support email (lovebow@lovebow.io) or our phone support number +34 647671572 and we will be happy to help.