Payments Policy
Lovebow Payments allows buyers and sellers to use various forms of payment on www.lovebow.io.
We accept credit cards backed by the major providers on our website, including Visa, Mastercard, Maestro and American Express. Please email us at lovebow@lovebow.io if you are having any trouble checking out and we will be happy to help.
If you have an iPhone with Apple Pay enabled, you can use Apple Pay on both desktop and mobile.
We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase).
If you have a Google account with GooglePay enabled, you can use GooglePay on both desktop and mobile.
You are also able to checkout using Shop pay.
FAQ
I’m getting a payment error when I try to check out. What can I do?
If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information.
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
Can I pay with PayPal?
Yes, you can pay using PayPal. At the Billing stage of the checkout, select the PayPal option, then click the "PayPal" button. Make sure any pop-up blockers are disabled.
Log in to PayPal and review your account info. We'll deduct from your PayPal balance by default, but you can choose an account to draw from if your balance doesn't cover the full cost. You don't need to enter a billing address.
I was charged more than once for an order. What happened?
If you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received. If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days. If you continue to see these duplicate charges, email us at lovebow@lovebow.io, so we can assist you further with this.
If you didn't receive any confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 1-2 business days. If they don't, please email us at lovebow@lovebow.io and we will be happy to assist you further.
Note about credit card payment details:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
If you have any other questions about our payments policy, please feel free to call us on +34 647 671 572 or send us an email at lovebow@lovebow.io and we will respond within 24 hours.